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Blog, Customer Experience

User Stories to Strengthen Customer Focus

Posted: August 29, 2018 at 11:15 pm   /   by   /   comments (0)

G U E S T  A R T I C L E

User Stories are a technique developed for use in Agile Software development to keep the focus on the end-user. The User Story describes the user, what they want and why. This simple description can be used as the basis for a requirement and can be broken down into individual tasks. (Source WikiHow)

Can this simple technique be used more broadly to achieve customer-focused operations? Can User Stories be used to anchor Value Stream Mapping  (Lean) or to enable conformance to customer requirements (ISO 9001: 2015)?

Richard Lawrence, co-owner of Agile For All and Scrum Alliance Certified Enterprise Coach,  has developed a series of questions to help split the User Story into different tasks. Although developed primarily for IT applications, these questions could  be adapted for use in other industries or works flows. In fact, Mr. Lawrence asks if the User Story reflects a work flow and if it has a simple core that reflects most of the value. He has shared his questions in both English and French.

Story Splitting.

Comment découper un récit utilisateur.



Ruth Stanley

The post has been contributed by Ruth Stanley, Chair, ASQOttawa Valley Section. You can contact Ruth using our contact form.


ASQ Ottawa