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Blog, Performance

Just Change ONE Question!

Posted: October 27, 2018 at 12:58 pm   /   by   /   comments (0)

G U E S T  A R T I C L E

Have you ever heard someone say, after a non-conformance has been raised, “Who screwed up?”. The result? Everyone heads for the hills and tries to find someone to blame. People get defensive and the cause of the problem gets buried in accusations. Improvement? Not likely. Prevent it from happening again? A long-shot at best.

If you just change this question to, “What is the weakness in our system that allowed this to happen?” things go completely differently. Instead of diving under their desks, people are more likely to get involved and work together to find a solution. It’s amazing how powerful ‘collaboration’ is when it comes to fixing a problem.

This way, the system gets better, people get engaged and often the ‘team’ solution really solves the problem. Winners all around! By using our internal experts who often know more about the situation than anyone, a much better solution is often implemented with benefits galore.

Change one question and see a world of difference…

Know Quality, Know Profit…No Quality, No Profit

If you’d  care to take a look at our cloud-based platform that can help you handle non-conformances more effectively, schedule a demo here:

Feel free to drop me a line at


About the author:

Jim Moran

Since 1992, Jim has implemented ISO Management Systems for ISO 9001, ISO 14001, ISO 17025 and has developed Integrated systems that include more than one set of requirements. His training courses have included these and additional Standards – ISO 15189 (Medical Labs) and OHSAS 18001 – Health and Safety, soon to be released as ISO 45001.

As an ISO trainer and consultant with over two decades of experience, he is ready to help your business streamline and simplify your ISO processes, audits, and re-certifications.

Visit Simplifyiso for more information.

Copyrighted Material: This article has been produced with permission from the author. Title picture is not associated with the original writing and copyright of our sponsor


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