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Events, Professional Development

ISO isn’t just for IT Quality Service Management Anymore – Professional Development Event

Posted: September 6, 2018 at 11:42 pm   /   by   /   comments (0)

Professional Development Event

Professional Development Events are Open to all Public. No membership required.


ISO isn’t just for IT Quality Service Management Anymore

Event Details:

Wednesday, September 12, 2018 @ 06:30 PM – 08:30 PM
Networking & Snacks available.

Networking and Snack: 6:30pm to 7:00pm
Presentation: 7:00pm to 8:30 pm

Ottawa Public Library – Alta Vista2516 Alta Vista Drive, Ottawa, ON, Canada. View Map

Register Now!

What you need to know?

  • Beverages and snacks at the event
  • Registration Fees: $10.00 / Students $05.00
  • ASQ Recertification Units: 0.5


Marc Taillefer Co-editor, Trainer and Auditor of the 2018 Services delivery standard for very small enterprises.

Executive Summary:

ISO 9000 has brought a global comprehension of better service to millions of organizations; many have copied, borrowed, inspired themselves in developing “newer” standards or framework. Although, the IT community has often complexified references to the point that many organizations will spend a lifetime applying it.

Happy to announce that there is now a generic compact standard that can be implemented in your organization. Your organization will receive the benefit of improved customer services with the ‘cherry on top’ of having access to two international recognitions based on ISO/IEC 29110-4-3.

Marc Taillefer will share with you the secrets of this 2018 service delivery standard, so you can promote it, apply it, and possibly get recognized rapidly.

About the speaker:

Marc Taillefer has over 45 years of experience in Canada and abroad as a manager, consultant, trainer and auditor in business process integration and improvement. He is one of three worldwide Coaches accredited to lead candidates to the very select ISO/IEC 20000 Executive level. Marc has very unique experiences acquired in Canada and abroad in public and private, very small to large organizations.

View full profile at Linkedin.