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The root cause of workplace drama: Lack of clarity

Posted: October 20, 2018 at 2:15 pm   /   Blog, Quality

G U E S T  P A P E R No matter what the business problem, whether it’s turnover, incivility, low patient scores or managers who don’t know how to give direction, all problems have one root in common: The lack of clarity. Let me make a couple of distinctions about clarity: Clarity and certainty […]

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Celebrating Canadian Thanksgiving: Moving Quality to True Sustainability

Posted: October 8, 2018 at 6:13 pm   /   Blog, Quality

Message from the Chair, ASQ Ottawa Valley Section Happy Thanksgiving Everyone. Thanksgiving is a time to give thanks for our harvest and to reflect on the quality of our lives. Last month, the UN released its Sustainable Development Goals for 2030. As we prepare for November’s Quality Month, we may wish to take this time […]

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Re-Humanising Work (and Organizations) Through Projects

Posted: July 8, 2018 at 1:29 pm   /   Blog, Quality

G U E S T  A R T I C L E Good Day! Since the industrial revolution, workers have been progressively reduced to numbers, headcount, assets, fixed costs; and organizations have been driven primarily by targets and control systems. Significant innovations in management have mostly focused at doing the work faster and cheaper. Yet, […]

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Quality and the Experience Economy

Posted: May 19, 2018 at 1:17 pm   /   Blog, Quality

G U E S T  A R T I C L E ASQ Influential Voices Roundtable topic: Quality and the Experience Economy How will this shift to an experience economy affect the quality industry? What quality practices can be applied or adapted to ensure success in this new economic structure? The Experience Economy… what is […]

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Quality 4.0 Toolbox

Posted: April 29, 2018 at 10:54 am   /   Blog, Quality

G U E S T  A R T I C L E his toolbox should give you an initial direction for a successful implementation of ‘Quality 4.0’. Use the roadmap. I am planning to publish a comprehensive self-assessment and readiness check summary in the near future. Till then, feel free to approach back with your […]

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Relationship Quality and Business Success

Posted: February 8, 2018 at 8:08 pm   /   Blog, Featured, Quality

F E A T U R E D  A R T I C L E Customer satisfaction data as well as feedback, positive or negative, drives forward thinking, provides opportunities, and promote improvements within an industry or a service department. Key success factors in achieving customer satisfaction can never be considered constant. An organization should […]

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Silence: A Gift to Quality

Posted: January 7, 2018 at 8:02 pm   /   Blog, Quality

F E A T U R E D  A R T I C L E Now that the holidays are over, things will start to heat up again. The daily round of meetings and telephone calls, not to mention the barrage of emails, will replace « Silent Night ». Of course, cooperation is a key component of […]

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Which Way Forward for Quality in Canada

Posted: November 9, 2017 at 10:54 pm   /   Blog, Quality

G U E S T  A R T I C L E This article is a summary of a keynote presentation given by Dan Corbett at the ASQ Canada Conference in Ottawa on September 25, 2017. Canada is embracing a new era of opportunity in international trade, where the quality of our goods and services, […]

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Changing Definition of Quality

Posted: November 9, 2017 at 10:34 pm   /   Blog, Quality

What Did Quality Mean in the Past? Focus on: Conformance to requirements Defects / deficiencies Within specifications The Goal was customer acceptance Examples:   What Does Quality Mean Today? Today, the Customer assumes all products will meet expectations Less than 50% of issues reported by the customer are hard failures The Goal is to surpass […]

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Measuring the Cost of Quality For Management

Posted: October 4, 2017 at 10:41 pm   /   Blog, Quality

G U E S T  A R T I C L E he quality movement has used the term cost of quality (COQ) for decades. But few organizations have actually adopted a reliable and repeatable method for measuring and reporting COQ and applied it to improve operations. Is the administrative effort just not worth the […]

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