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Performance

You’ll be right 6% of the time…

Posted: November 7, 2018 at 10:26 pm   /   Blog, Performance

G U E S T  A R T I C L E     …if you choose ‘Operator error’ as the cause of your latest non-conformance. When Ishikawa introduced the world to his ‘Fishbone’ for doing root cause analysis, his research showed that employees in organizations make errors, of course, but only about 6% of […]

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Just Change ONE Question!

Posted: October 27, 2018 at 12:58 pm   /   Blog, Performance

G U E S T  A R T I C L E Have you ever heard someone say, after a non-conformance has been raised, “Who screwed up?”. The result? Everyone heads for the hills and tries to find someone to blame. People get defensive and the cause of the problem gets buried in accusations. Improvement? […]

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7 New Performance Management Trends for 2020!

Posted: September 13, 2018 at 10:07 pm   /   Blog, Performance

G U E S T  A R T I C L E he performance management system in 2020 will look different. This article [2018 update] covers 7 future performance management trends. Let’s take a closer look at the future of performance management! Performance management cycle: trends 2020 New research from the performance factory shows that the performance management cycle […]

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Measurements can mess you up!

Posted: September 6, 2018 at 11:10 pm   /   Blog, Performance

G U E S T  A R T I C L E John Seddon, Vanguard Consulting, has been using the Toyota Production System and Systems Thinking for almost 3 decades. His work is well known throughout the Quality World and he has made significant improvements in processes for hundreds of organizations and UK government departments. […]

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What Happened to General Electric?

Posted: July 11, 2018 at 9:56 pm   /   Blog, Performance

G U E S T  A R T I C L E Forward Now here is something to think about! Can a model based on Lean manufacturing, Six Sigma and lifelong learning enable quality professionals to add value in times of disruption? Ruth Stanley General Electric (GE) for many years was the go-to company for […]

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ROI of Quality – myth?

Posted: March 23, 2018 at 11:29 pm   /   Blog, Performance

G U E S T  A R T I C L E ROI (return on investment) is not often associated with ISO, though it is often associated with general quality projects. The business case for investing in ISO… well let’s just be honest folks, it’s really something you HAVE to do generally as it’s driven […]

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Exercising Influence Cross-functionally to Drive Product and Service Excellence

Posted: December 9, 2017 at 1:54 pm   /   Blog, Performance

G U E S T  A R T I C L E Exercising Influence Cross-functionally to Drive Product and Service Excellence  If you are a Quality and Compliance professional, you are very likely a proponent of the idea that senior management’s commitment is essential to the successful implementation of any Quality Management System (QMS). Leadership […]

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Skills Matrix Instructions

Posted: November 25, 2017 at 5:13 pm   /   Blog, Performance

G U E S T  A R T I C L E he Skills Matrix is a collaborative Lean tool to help increase the team’s capacity by cross-training employees. It should be used to create learning plans, not to assess performance. Here is Example of a Skills Matrix for Administrative Assistants, in an Application Process […]

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The Deep Roots of Employee Engagement

Posted: September 9, 2017 at 9:15 am   /   Blog, Performance

G U E S T  A R T I C L E once came home from an international trip to find a fallen oak tree in my front yard that had nearly smashed my house on its way down. Winds had knocked it over after days of rain had soaked the ground and made it […]

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Stereotypes on the Journey Toward Agile Performance Management.

Posted: June 15, 2017 at 7:28 pm   /   Blog, Performance

G U E S T  A R T I C L E Stereotypes: Is it true that women shouldn’t map read on the journey to Agile Performance Management? This stage of our journey to Agile Performance Management is brought to you thanks to Jan Hills, Principal of Head Heart + Brain. Jan has guided the […]

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