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Customer Experience

Community Social Engagement Story of 4 Coffee Brands in Canada

Posted: November 4, 2018 at 1:30 am   /   Blog, Customer Experience

G U E S T  A R T I C L E We’ve decided to study the four most favourite coffee brands in Canada. The start was simple and encouraging. Maclean’s in October 22, 2017 published a study “The results are in: Tim Hortons is no longer Canada’s favourite coffee shop.” This study included 15 […]

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User Stories to Strengthen Customer Focus

Posted: August 29, 2018 at 11:15 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E User Stories are a technique developed for use in Agile Software development to keep the focus on the end-user. The User Story describes the user, what they want and why. This simple description can be used as the basis for a requirement and […]

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Interfacing Technologies Included in KM World’s 100 Companies That Matter in Knowledge Management

Posted: April 8, 2018 at 9:37 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E Introducing Interfacing Technologies ASQ Ottawa Valley Section is pleased to announce that Integrated Technologies, a supporter of both the ASQ Canada Conference and the Montreal Francophone Section Colloque, has been recognized as part of 100 companies that matter in knowledge Management. Bravo! Interfacing […]

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6 Tell-tale Signs that Your Employees Need Customer Service Training

Posted: November 1, 2017 at 9:36 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service […]

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10 Reasons Your Business Must Have Live Chat On Your Site

Posted: October 20, 2017 at 8:04 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage, Telegram, and dozens of other similar ways. Whereas once everyone communicated through phone calls, now we communicate by typing into our smartphones. Yet surprisingly, many business still rely […]

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Salespeople: Here’s How to Get Prospects to Pay Attention to Your Outreach

Posted: August 19, 2017 at 10:47 am   /   Blog, Customer Experience

G U E S T  A R T I C L E This article is the second in a two-part series. Read David’s first article in the series, Salespeople: Here’s Why Prospects Ignore Your Outreach, here. ast month’s Quotable article on why prospects ignore your sales outreach sparked some interesting conversations. While I generally don’t […]

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32 Customer Experience Statistics You Need to Know for 2017

Posted: February 17, 2017 at 9:45 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E Post Summary What is customer experience? Customer experience is the new battlefield The importance of multi-channel servicing It seems that it was only yesterday that every business claimed the key to winning customers was in the quality of product or service they deliver. […]

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