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Connect the dots: PDCA, Risk-based thinking and the Process Approach

Posted: October 11, 2015 at 2:51 pm   /   ISO 9001:2015, Process Improvements

Risk-based thinking Risk-based thinking helps an organization determine what circumstances could cause hiccups, or worse, disaster. The idea here is to anticipate what might go wrong and create mitigation plans. On the flip side, ‘risk’ can be positive and organizations can build a Management System that puts them in a position to make maximum use […]

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Data integrity issues that defeat the public’s trust

Posted: September 27, 2015 at 8:46 am   /   Blog

The breaking news this last week that Volkswagen (VW) has been caught red-handed cheating their way through emissions tests, has much bigger implications for environmental regulators and consumers alike. VW was aware of this issue and publicly admitted on September 18 that it had fit some of its US market diesel vehicles with a software […]

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Conscious Human Intention in the Workplace

Posted: September 20, 2015 at 1:57 pm   /   Blog, Featured, Process Improvements

In late 2014, I completed an academic study in conjunction with a business masters degree through the University of Leicester in the UK. The title of the thesis was “Conscious Human Intention in the Workplace” and it focused on the theories surrounding our abilities as humans to energetically influence the world around us, including how […]

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“Competency Requirement Matrix” for Project Success

Posted: September 12, 2015 at 10:53 am   /   Blog, Process Improvements

There are few important questions before staring a project or solving a problem. At least, these three questions should be kept in mind: What process, product or service should we select for improvement? What resources, knowledge or skills are required for the improvement effort? Who are the right people to improve the selected process, product […]

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Value Addition Through the “Quality Feedback”

Posted: August 30, 2015 at 7:28 pm   /   Blog, Process Improvements

Feedback is an important element of organizational function that triggers change in a function or responsibility. Feedback at all levels, internal and/or external to an organization, drives innovation, brings change, and if taken seriously, results in continual improvement. Leadership commitment, managerial support and employee engagement when associated together have a catalytic effect, while quality of […]

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ISO/DIS 9001:2015 – Performance Evaluation (Section 9)

Posted: June 10, 2015 at 10:59 pm   /   Blog, ISO 9001:2015

Monitoring, Measuring, Analysis and Evaluation (9.1) The order of this heading has always puzzled me. In my world, I typically take measurements first, to have some data to monitor. Here, however TC 176 still insists on this order, and who am I to complain? I wasn’t at the table, and have only myself to blame! […]

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Don’t Let the ISO Boogeyman Scare you – it’s not as bad as you might think!

Posted: May 10, 2015 at 12:12 pm   /   Blog, Featured, ISO 9001:2015

The Final Draft International Standard (FDIS) for ISO 9001:2015 is coming up very quickly, due out in July. This FDIS will be finalized in August and released as ISO 9001:2015 in September. If you haven’t had time to look it over, the first thing you’ll notice when you see the next draft will be the […]

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