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Where Has our Capacity Gone? Excessive Processing

Posted: December 1, 2018 at 10:50 pm   /   Blog, Performance

G U E S T  A R T I C L E t is frustrating when you ask for something and it takes weeks to appear. There is a good chance that your processes are too complex, have too many steps and require more effort than they should to get the job done. It’s known […]

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Communication Vs Clutter: how to prepare for success

Posted: December 1, 2018 at 10:46 pm   /   Blog, Productivity

G U E S T  A R T I C L E ommunication is a buzzword in the world of consulting and coaching. However, it is the subject of a lot of confusion and too often it is a misused concept and a misplaced term. I have discussed many times in public occasions the difference […]

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Seven Competencies for Leading Quality Improvement

Posted: November 25, 2018 at 3:17 pm   /   Blog, Leadership

G U E S T  A R T I C L E mproving the quality of health care involves many factors. Probably the most commonly discussed enabler of quality is data and the associated issues about quantity, type, accuracy, etc. The role of standards and guidelines are also often referenced. And let’s not forget patient […]

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Five Tips on Writing for the Web

Posted: November 16, 2018 at 7:14 pm   /   Blog

G U E S T  A R T I C L E he web is a unique and rapidly evolving medium that presents writers with particular challenges. To meet overarching communications goals, writers must apply the techniques best suited to the medium. While I enjoy my fair share of playful, artful and thoughtful online content, […]

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An integrated management system? Why not?

Posted: November 15, 2018 at 8:43 pm   /   ISO 9001:2015

G U E S T  A R T I C L E Here’s a VENN diagram we created to get you started down your integration path. You’ll may find this ‘Why Integrate?’ article by Peter Elias Alouche helpful, too: https://www.linkedin.com/pulse/case-integrated-management-systems-peter-elias-alouche. Here’s the VENN diagram – click on it to enlarge it: Here’s the link to […]

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You’ll be right 6% of the time…

Posted: November 7, 2018 at 10:26 pm   /   Blog, Performance

G U E S T  A R T I C L E     …if you choose ‘Operator error’ as the cause of your latest non-conformance. When Ishikawa introduced the world to his ‘Fishbone’ for doing root cause analysis, his research showed that employees in organizations make errors, of course, but only about 6% of […]

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Management & Employee involvement program – Part II

Posted: November 7, 2018 at 1:11 am   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past By Micheal Hart Capital Quality News FEB 2003 Issue 6 Contributed by : Candice Carter The Employee involvement program An employee involvement program is a methodology used to harness that significant employee energy and brainpower and make it part […]

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Community Social Engagement Story of 4 Coffee Brands in Canada

Posted: November 4, 2018 at 1:30 am   /   Blog, Customer Experience

G U E S T  A R T I C L E We’ve decided to study the four most favourite coffee brands in Canada. The start was simple and encouraging. Maclean’s in October 22, 2017 published a study “The results are in: Tim Hortons is no longer Canada’s favourite coffee shop.” This study included 15 […]

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Management & Employee involvement program – Part I

Posted: November 4, 2018 at 1:09 am   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past By Micheal Hart Capital Quality News FEB 2003 Issue 6 Contributed by : Candice Carter Management Many middle and senior management representatives that I have met with have common complaints about their life styles and the pressures that work […]

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Just Change ONE Question!

Posted: October 27, 2018 at 12:58 pm   /   Blog, Performance

G U E S T  A R T I C L E Have you ever heard someone say, after a non-conformance has been raised, “Who screwed up?”. The result? Everyone heads for the hills and tries to find someone to blame. People get defensive and the cause of the problem gets buried in accusations. Improvement? […]

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